We've been using Paw Pounders fields for about 18 months however we will not be returning. The fields themselves cannot fault them, they've been perfect. But the customer service is appalling. Twice in the past few months I have had to call and spoken to Nick who has no customer service skills and is very rude and abrupt. I did not receive an email to confirm the booking and to get the code for the gate so called only to be told it was basically my fault I hadn't received it. He mentioned that I was not the first to call about the booking/email system so many there is an issue with the website? Both times I have called he has been so rude and dismissive and its been an inconvenience to have called so I will be taking business elsewhere, where customers are appreciated.