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FAQs

Do PawPounders offer boarding/overnight services?

Yes we do board dogs but not at the daycare centre since we are only operational during the day. Instead, one of our senior staff members will take your dog home and take care of them. Traditional kennels can often be a negative experience for your dog and sometimes behavioural issues arise from kennel boarding. Doing it the PawPounders way means that your dog will have the benefit of the daycare centre during the day and a home environment at night.

 

How much does boarding cost?

The service costs £30 per 24 hours. Yes, this is more expensive than a traditional kennel but they do get access to our daycare and an individual level of care at night. We can also send photo and video updates to let you know how your dog is doing while he/she is with us!

 

Can I come and have a look around PawPounders? Can I bring my dog?

Absolutely! We actually encourage this since it gives you a chance to meet our staff, introduce your dog and ask any questions you may have over a cup of tea. You will get a full guided tour of our premises and four acres of land including Pounders Park. Expect to be here for around an hour! We see all new clients on a Saturday between 9am and 2pm as this is our quietest time. This is free and there is no obligation or pressure to continue with us! Please make an appointment by phone (not email) on 0121 308 6404. Don’t forget to bring along your dog’s up-to-date vaccination certificate. We hope to see you soon!

 

Do you do ‘one off’ Daycare?

Yes! Roughly half of our customers are occasional customers. Perhaps you need to got to a wedding, funeral or just a day out – PawPounders can take care of your dog for the day. Please note that we will need plenty of notice so we can arrange meet your dog beforehand, and you will also need to provide a full vaccination certificate.

 

Can I bring my dog in for just a few hours?

Some of our existing customers do drop their dogs off for just two hours while they go shopping or to the hairdresser. This is easier once your dog has got to know PawPounders and we have got to know your dog!

 

What if I book my dog in and my day our is cancelled?

Don’t worry, you won’t lose your money! We don’t have any strict terms and conditions at PawPounders. If you need to cancel just call and your payment will go on as credit for the next time you need us, like a voucher system.

 

I’d love to bring my dog to daycare, but I can’t get him/her there. Do you pick dogs up?

Yes, PawPounders does offer a doggy taxi service for owners who cannot transport their dogs themselves. One of our senior members of staff – most often our doggy chauffeur Carole – can pick up and drop off your dog by arrangement. Give us a call on 0121 308 6404 for more details!

 

My dog has some behavioural issues. Can he/she still come to daycare?

Yes! While PawPounders does not take extremely aggressive dogs into daycare, we do work with dogs who may bark or have poor social skills. In fact, the majority of our clients have reported issues like this! We will work with you to try to overcome these problems. You will be amazed at how many testimonials we have explaining how we have helped dogs with behavioural issues such as these. If your dog does display aggressive tendencies we encourage you to take up one-to-one training with us. When that is completed he or she can join the daycare.

 

My dog isn’t neutered. Can he/she still use the daycare?

We do ask that al male dogs are neutered. If he isn’t neutered we may let him come and try out the daycare, but if he shows any mating or ‘humping’ behaviour he will have to be neutered to continue with us. We don’t require female dogs to be neutered since it does not affect their temperament, but if your female dog is not neutered she cannot come in whilst in season for obvious reasons!

 

Are there any types of dog you won’t take?

Unfortunately PawPounders cannot take on Akitas, Staffordshire Bull terriers, English Bull Terriers or any other dog that would be a risk to the other dogs since it is a fun and playful environment

 

How can I get a job at PawPounders?

There are job vacancies throughout the year. Feel free to send  your CV to:

Little Stables, Camp Road, Sutton Coldfield, B755QX

or:

info@pawpounders.com

Don’t forget to include a brief explanation of why you are the right fit for PawPounders. Another way is to become a volunteer and help out for a few hours a week, in which case you will be first in line for any paid vacancies. Call Nick or Sandra on 0121 308 6404 for more details.